The hardest part

If you asked me what the hardest part of my career was, I would tell you that it was managing people. The dynamics of egos, dysfunction and power trips made life more difficult when it didn't need to be. Hence I was forced to toughen myself up over the years to deal with a minefield of people who don't know how to behave because their insecurities impede them.

As an out transgender person this has helped me because in public you will run into all kinds of people. Most are benevolent but some carry their problems around like a weapon and their woundedness is visible. 

Your baseline is kindness but you sometimes need to convey a message that if they cross a boundary you are prepared to remove their spleen.

Figuratively of course.